Refund policy
Your 30-day money-back guarantee.
Try Dearly Told with confidence. If you are not satisfied for any reason, request a full refund within 30 calendar days of purchase.
Last updated October 16, 2026
A full refund within 30 days
The guarantee starts on the purchase date shown on your Stripe receipt. Request a full refund within 30 calendar days for any reason, even if interviews, writing, or printing have begun. There is no cancellation fee or deduction for work completed during this guarantee period.
How to request your refund
Email hello@dearlytoldstories.com from the address on your Stripe receipt, or use your private order page. Include your order reference. A request received within the 30-day period qualifies even if processing finishes afterward. Do not send private interview codes.
After the guarantee period
Later cancellation requests are evaluated fairly based on work completed and nonrecoverable production costs. We will explain any calculation. This does not limit remedies for a damaged, defective, or incorrect book or any rights provided by law.
Damaged or incorrect books
If the delivered book is damaged, has a manufacturing defect, or differs materially from the approved print file, report it promptly with photographs when possible. We will arrange a replacement or another appropriate remedy.
How refunds are issued
Approved refunds are returned to the original payment method. Bank processing times vary. This policy does not limit consumer rights that cannot legally be waived.